Rental terms and conditions
The vehicle must be picked up and returned on the date and time specified in the contract. Under no circumstances will the money be returned due to an early return of the vehicle. In the event that the vehicle was returned later than the deadline set in the contract, the client will be charged for the days after the deadline. If the vehicle is not returned on the agreed date, the authorities will be notified. Driving without a valid contract will void all the conditions agreed upon in the contract. In such a case, the renter or the driver will be liable for any vehicle damages. In the event that the vehicle is picked up and returned in different offices, the renter will be charged with 25 € for transportation expenses. If the client rents a goods vehicle and his activity is a PUBLIC SERVICE, it is compulsory that the company or the freelance asks for the goods vehicle licence for the rented vehicle. If the client does not have this licence, he will be liable for any sanction or fine imposed for not having it.
If this reservation is cancelled, the money would be on deposit for next rental, except those bookings made in high season that includes the months from June to October, December to January and Easter, which the client will lose the amount paid to confirm the reservation.
The vehicle of this booking is not conditioned to a brand or model, deliver to the client withing de group booked available, being of equal features or top model, accepting these conditions.
The vehicle must be returned with the same amount of fuel that it had when the client picked it up. Otherwise, the client will be charged with the fuel price and 15 additional euros for the refuelling service. The renter will be liable for any damages if the vehicle breaks down and the reason is proved to be the use of low-quality or low-cost fuel.
4. Excess and insurance
The vehicles whose group is between A and H1 (included) and between P and V, have an excess of 400 € + VAT; groups between I and K, and between V1 and Z5 have an excess of 500 € + VAT. This excess includes tyres and windows. The client can also pay for an insurance policy called Franquicia Plus, which will cover the same as the other excesses EXCLUDING tyres, damages in the underside of the vehicle, theft and fire. The conditions hereof specified also apply when the vehicle is not being used.
In the event of an accident, the renter must sign an agreed statement of facts on motor vehicle accident and notify the car rental company in less than 24 hours. If the drivers do not agree on who is at fault in the accident, they should contact the COMPETENT AUTHORITIES (091) or the EMERGENCIES number (112) in order to solve the problem.
The renter will be liable for any accident or misuse produced in the days when the vehicle is immobilised, as long as he is at fault.
5. Roadside assistance
The company has an assistance policy that provides roadside assistance for its vehicles and its occupants. Under no circumstances will the assistance be liable for neither the transported goods nor the replacement of the vehicle.
6. Use of the vehicle
According to the information hereof specified, if the vehicle is used outside the national territory, the renter will be additionally charged with 100 € + VAT for each day. The renter will have to be authorized by the car rental company to use the vehicle outside the national territory. The authorization shall be included in an appendix to the contract and will have to be signed and stamped by the company.
7. Rented vehicle
In case of a mechanical breakdown, it is strictly forbidden for the renter to do any kind of repairs to the vehicle. In such a case, the renter must contact the company so that it authorises the repairs. If the vehicle is returned excessively dirty, the client will be charged with a minimum of 18 € + VAT, and a minimum of 45 € + VAT if the upholstery is too dirty.
The company will not be liable for any belongings lost or forgotten inside the vehicle.
They must be over 25 years old and have their driving licence for over a period of 3 years. In the event of an accident, if the driver is not authorized by contract to drive that vehicle, or he is under the effects of alcohol or drugs, this person will be completely liable for all the damages and the immobilisation of the vehicle, not taking into account what was agreed in the contract regarding this issue.
In the event of fines and sanctions, the company will notify the identity of the driver that was fined to the authorities. The client will not be charged for management costs in the first sanction.
The client can pay for the service either by Visa or Mastercard credit card (American Express is not allowed). The company will be authorised to charge on the client’s debit or credit card the corresponding amount to the damages or days that have not been paid.
11. Airports and Renfe train stations (AVE included)
If the client rents a car in the Alicante Airport, in Renfe stations [AVE (high-speed train) included] for a period of less than 4 days, he will be charged with a 15 € supplement for the pickup and a 15 € supplement for the return. The same amounts will be charged if the pickup occurs out of office hours.
12. The client will not be charged for:
- Additional drivers in the contract.
- In the event of a fine, the identification of the driver.
- Accident report management expenses.